Returns & Exchanges

At NONA, we take pride in the quality of our food products; however, due to the perishable nature of our items, we offer replacements or refunds for products that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged packaging and the product itself, ensuring the batch number or expiration date is visible.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the attached photos of your items.

• 3.
  Review Process

  Our quality assurance team will review your request within 2 business days to verify the defect and approve your claim.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost.