Frequently Asked Questions
Everything you need to know about our fresh, artisanal food delivery.
How do you ensure the freshness of the food during transit?
All NONA orders are packed in temperature-controlled, insulated packaging with non-toxic gel ice packs to ensure your food stays fresh and safe from our kitchen to your doorstep.
Where do you source your ingredients?
We pride ourselves on quality. 90% of our ingredients are sourced from local organic farms and sustainable producers to ensure the highest nutritional value and flavor.
What is your return policy for perishable items?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or if there is a quality issue, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary requirements?
Yes, our menu includes a variety of gluten-free, vegan, and keto-friendly options. You can use the filter tool on our shop page to find products that meet your specific dietary needs.
How long does shipping take?
To maintain freshness, we only offer express shipping. Orders are typically processed within 24 hours and delivered within 1-2 business days depending on your location.
Can I track my delivery in real-time?
Absolutely. Once your order is dispatched, you will receive an email and SMS with a tracking link so you can monitor your delivery's progress and estimated arrival time.